All orders are sent Express with Australia Post, and this typically takes4-5 business days, depending on your location.
If you live in a rural area, the post can take a little longer.Australia Post estimates it will typically take up to 7-10 days if you live in a rural area.
All of our parcels come with an Australia Post tracking number whichwill be emailed to you once your order is sent out.
Unfortunately, we do not offer click and collect at this time, so allitems will be sent via Australia Post.
As each S—P Australia garment is made to order, we ask that you please choose your garment carefully, check the suggested size guide or email our team for more information about sizing or fit, and measurement tips, as no refunds can be made for change of mind. We encourage all customers to purchase mindfully before they invest in an S—P Australia garment. If you are still not happy with your garment, we can process a store credit for you to put towards another garment!
A refund can only be made if the garment is faulty or damaged in transit, however your request for refund must be made within 7 days of delivery. Please email our team if there is an issue with your garment.
The customer is responsible for all return shipping costs
S—P Australia is committed to slow fashion, so our garments are limited addition and made to order. If we have enough fabric, of course we can make you another size. However, to avoid disappointment, we ask that you please choose your garment carefully, check the suggested size guide and the garment description. If you are unsure of your size, in between sizes or not sure whether the style will suit you, please email our team and we can advise you as best we can.
If we are unable to make you another size for whatever reason, we are happy to offer you a store credit if the garment is in original condition and unworn. The customer is responsible for all return shipping costs.
We want our customers to love our garments. And we value your business.
After you have received your item, you have 7 days to contact us to request return for an exchange or store credit. This does not include return postage times as we understand delays can happen and delivery timeframes are not all that predictable. We may request proof of postage to ensure timely return. Please send us an email if you wish to request exchange of an item or are turn for store credit.
S—P Australia is committed to slow fashion, so our garments and fabrics are limited edition, and so are therefore not routinely restocked.
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