Thank you for supporting a small business. S—P Australia is committed to slow fashion.Each garment is handcrafted in Australia following placement of your order.Crafting time can vary depending on the complexity of the garment. Construction typically takes around 3 weeks from date of purchase.
All our orders are sent Express with Australia Post which can take 4-5business days, depending on your location. If you live in a rural area, shipping can take a little longer (around 7-10 days).
We are committed to our customers, and as an emerging brand, we're navigating the challenges of a new venture. We genuinely appreciate your custom(and patience) and trust you will find that the wait was worth it! For orders placed on weekends or public holidays, please note that processing will commence on the next business day.
If you’re unfamiliar with the term “slow fashion” you can read more about in this article by Francine Vito from Earth.Org https://earth.org/what-is-slow-fashion/
At S—P Australia, our commitment to slow fashion means our garments and fabrics are limited editions, so once crafted and delivered, they are not restocked. As each S—P Australia garment is made to order, we ask that you please choose your garment carefully, check the suggested size guide or email our team for more information about sizing, fit and measurement tips. We encourage all customers to purchase mindfully before they invest in an S—P Australia garment.
We do not offer exchanges, however, if the garment is in original condition and unworn, we are happy to issue a store credit for your purchased garment value. Please refer to the ‘store credit’ section for further details.
Please note that if you have worn an S—P Australia garment, washed it, marked it (with makeup), or stretched it; it is no longer in a condition suitable for a store credit.
As every garment is made to order, our standard policy limits exchanges for store credit to 2 occurrences per customer.
All returned garments must be in original condition and unworn. Please email us before ordering if you are unsure about the garment you are purchasing or have queries and require further information.
Please allow 5-7 days for us to process your request. The customer is responsible for all return shipping costs, including returns, unless the garment had arrived damaged in transit or you have received the incorrect order.
S—P Australia cannot be held responsible for garments damaged or lost in transit on return. Therefore, we recommend our customers use a registered and trackable mail service. Please allow 1-2 weeks for your exchange or return to be processed. We will be in contact to confirm next steps as soon as possible on receipt of the returned garment.
Sale items are final and cannot be returned.
A refund may be granted if your item is faulty or damaged. However, all returns, replacements, and rectification of faulty or incorrect orders are at the discretion of S—P Australia. S—P Australia reserves the right to reject an order at any time, for any reason, with a credit issued for funds paid after deducting costs that have already been incurred by S—P Australia and that cannot reasonably be recovered.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund.
If a refund is approved, it will be processed and a credit will beautomatically applied to your credit card or original method of payment, within3-5 business days.
